Disabling Closed Captions: A Step-by-Step Guide for Amazon Prime Streamers

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What to Know

• On the website: Play a video with subtitles enabled, then click thespeech bubble icon > Clickoff .
• In the app: Play a video with subtitles enabled, then press themenu button on your remote >Subtitles >English [CC] >Off .
• If subtitles don’t stay off permanently (although they should), logging out of the Amazon site or reinstalling the app usually helps.

This article explains how to turn off subtitles on Amazon Prime Video, including how to disable subtitles and closed captions on Amazon Prime Video on the website and app.

How Do I Turn Off Subtitles on Amazon Prime?

When you turn on subtitles on Amazon Prime, the feature will stay on until you turn it off. If you’re in a different environment and no longer require subtitles, turning the feature off works a lot like turning it on. You need to play a video with subtitles enabled, and switch off the feature using the Closed Caption and Subtitles menu.

Here’s how to turn off Subtitles on Amazon Prime on the web player:

1. Play a video that has subtitles turned on, and click theClosed Caption or Subtitles (speech bubble) icon.
   The Amazon Prime Video interface is hidden during playback. Move your mouse cursor over the player, pause the video, or tap your touchscreen while a video is playing if you don’t see the speech bubble icon.
2. ClickOff . Subtitles are now turned off.
   

Disabling subtitles in the Amazon Prime app on your streaming device, like aFire Stick orsmart TV , works a lot like disabling subtitles in the web player, but you’ll need to use your remote.

Here’s how to turn off subtitles on the Amazon Prime app:

1. While playing a video that has subtitles turned on, pause playback to see which button opens the options menu on your device.
   
2. Press theOptions button on your remote or controller, and then selectSubtitles .
   
3. SelectEnglish [CC] .
   
4. Use the navigation buttons on your remote or controller to scroll up, and selectOff .
   
5. Subtitles are now off.

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How Do I Permanently Turn Off Subtitles?

You may find subtitles are on automatically even though you don’t want subtitles. You can turn off subtitles while watching a video, but that may not permanently turn off subtitles. Subtitles and closed captions are supposed to remain off when you turn them off, but a bug can sometimes cause subtitles to turn back on.

Before you do anything else, check other video apps. If subtitles are also on in your other apps, you need to turn subtitles off on your device. There may be a CC button on your remote, or you may need to disable subtitles in the device settings. Look for a subtitles, closed captions, or accessibility settings menu in the device settings.

If your Amazon subtitles won’t turn off permanently, try these this procedure:

1. Turn off subtitles using the method described above.
2. Log out of the Amazon website, or uninstall the Amazon app.
3. Log back into the Amazon website, or reinstall the Amazon app.
4. If subtitles are on, turn them off using the method described above.
5. Play a different video, and check to see if subtitles are off.
6. If subtitles are still on, contact Amazon for further support.

FAQ

• Why aren’t subtitles working on Prime Video?
  Ifsubtitles are not working on Prime Video , the TV show or movie you’re watching may not support subtitles for your chosen language. You may also need to enable Closed Captioning (CC) in your device’s Accessibility Settings.
• How do I make subtitles bigger on Prime Video?
  In the web player, select theSpeech Bubble , then selectSubtitle Settings in the pop-up menu to find the text settings. In the app, size and style options appear alongside language options.
• How do I change the language for subtitles on Prime Video?
  Go to the Subtitle settings in the player to see the available languages for your content. Change the default language in your device settings to automatically set the default language for subtitles.

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