Ultimate Guide to Contacting Snapchat Assistance for Users

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What to Know

• Select yourprofile pic in the app, open thegear/settings , then chooseI Need Help >Contact Us .
• Next, select a reason for the help request, then scroll down toStill need help? and tapYes .
• Another way to contact Snapchat is through X at**@SnapchatSupport** .

This article explains how to talk to Snapchat Support. While the company doesn’t provide a customer service email address or phone number, there are a few ways to let them know you need help.

How to Email Snapchat Support

During the process of contacting Snapchat, you’ll see self-help information. If that’s not enough to help, they let you leave your phone number and email address for a support member to contact you.

Snapchat lets you email them from their website or the app. Here’s how to submit a customer service request through the app:

You might be able to solve the problem yourself. You can see if Snapchat is down for everyone and you can easily reset your password without contacting customer support. If the app isn’t working right, update Snapchat .

1. Tap yourprofile/Bitmoji icon in the top left corner.
2. Tap thegear icon in the top right corner.
3. Scroll down to theSupport section and chooseI Need Help .
   
4. TapContact Us .
5. Review the list of issues and tap the one that corresponds most with what you’re experiencing. If you see another set of options appear, tap the item that makes the most sense for your situation.
6. Read the instructions that appear. This is Snapchat’s attempt at having you fix the problem yourself. If you still need help, tapYES below the directions.
   This might not be shown for every issue, so you might not see it, depending on what you selected in the last step. This means it’s not an appropriate issue for customer service to help you with.
7. Fill out the form with your information. In most cases, you’re asked for your username (if you know it), email address, phone number, and a description for customer support to read.
8. TapSubmit to contact Snapchat.

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Message Snapchat Support on X

Some companies, Snapchat included, let you message them on X (formerly Twitter). If you have an X account, visit @SnapchatSupport and select themessage icon to describe the problem.

The customer service rep might ask you for additional information, offer a suggested solution, or confirm that your message has been passed on to the Snapchat team.

You Can Leave Feedback for Snapchat Too

If this is less of an issue and more of an idea or a suggestion you want to share, you can provide feedback to the company. From the list of settings in Step 3, selectI Have a Suggestion , and then fill out the form with relevant information.

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When Will Snapchat Support Reply?

Snapchat doesn’t specify a timeframe for when you can expect to hear back from customer service. There’s also no guarantee that you_will_ hear back. Unfortunately, all you can really do is sit tight and wait it out.

The one exception is if you message Snapchat on X. In some cases, you could get a reply in as little as a few minutes.

How to Fix It When Snapchat Is Not Working on an iPhone

FAQ

• How do I delete a Snapchat account?
  To delete a Snapchat account , you’ll need to do so via a web browser. Go to the Snapchat Accounts page and log in. SelectDelete my account . Enter your login information and selectDelete account . You’ll see a message that your account is being deactivated in 30 days.
• How do I change my Snapchat username?
  You can change your Snapchat username one time each year. Open thesettings in the app and then tapUsername . Erase the current username and write a new one. TapChange Username and then enter your password to submit the edit.
• How do I make a public profile on Snapchat?
  To use your Public Profile, open your profile page and tapMy Public Profile >Okay . From there, you can add a picture, fill out your bio, and more.

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